These terms and conditions apply to all retail orders placed on our online store. By visiting the FUUNK website you accept and agree to the terms and conditions below.

We reserve the right to amend our terms and conditions at any time and it is your responsibility to regularly read through them prior to purchase.

Pricing
All prices on the FUUNK website are quoted in Pounds (£) and all retail prices include 20% VAT.

FUUNK reserves the right to amend or increase any prices at its own discretion without notice. A delivery fee will be added to all orders prior to payment unless the order meets the Free Delivery conditions (see Delivery for details). FUUNK endeavours to have accurate pricing and descriptions for all products and services it provides.

Payments

FUUNK requires payment in full prior to dispatch. We currently accept all Visa and Master Cards, debit cards, and PayPal, through the secure PayPal payment gateway. You will be given payment options on check out.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Delivery

We aim to dispatch all orders within 2-3 working days (Except FREE DELIVERY Promotions which can take between 7-14 working days) from receipt of payment, subject to stock availability.

We will nominate the most suitable delivery option and, where appropriate, use a courier. For some addresses it may be more efficient to send your order via the Post Office. We will always inform you if this is the case. Delivery will take 2-3 days from dispatch.

When placing your order with FUUNK should you request the parcel to be left without a signature (i.e Garage, back garden, shed etc) you shall be liable should the parcel not be received. FUUNK cannot take any responsibility should the order not be received, we recommend for all orders a signature is obtained.

Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned back.

We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

Should your order be returned back to us by our courier due to a refusal to accept the goods, non-delivery caused by the incorrect address being given, or non-collection of your goods from our courier, we will recover our costs in the return of your order which will be charged at £10.00 per parcel.

Missing, incomplete or damaged orders

If your order does not arrive in the specified time or arrives incomplete and our confirmation email or the paperwork included with the package does not give a satisfactory explanation, please inform us within 3 working days and we will endeavour to rectify the situation immediately. You can email us at info@fuunk.co.uk

If you are returning products that are either faulty or damaged, we ask that you send us an email at info@fuunk.co.uk with your order number & a photo as proof of damage. We will then confirm how to arrange for a refund to be processed or product replaced. Please note that if you accept a damaged parcel knowingly, the damage must be specified on the courier driver's signature terminal for our records.

If you have a query that isn’t answered here, please contact info@fuunk.co.uk

If your order has failed to arrive within 30 working days from the date of placing your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods.

In the very unlikely event that your order is not received and is "lost in the post", please contact us and we will undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting.

However should you wish us to dispatch your order again at once you will have to accept responsibility for the cost of this until your claim has been completed by our courier. Any failure to co-operate with us or our courier during this investigation could jeopardise your claim for loss. Should your missing order arrive and you fail to inform us within 7 days of delivery to you, then you will be liable for the cost of both the original and replacement order.

Returns and Refunds

We hope you love everything you order from us. However, if for any reason you’re unhappy with your purchase then then you can return them to us. 

To be eligible for a refund, simply return unwanted items within 30 days from the date of delivery with the original receipt & order number and we’ll process this for you. 

Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered.

If you have any other questions regarding a return, contact us via email at info@fuunk.co.uk 

Refunds or replacements will only be processed once we have received the good back at our premises. Return postage will only be refunded in the case of a replacement due to damage, fault or receipt of items not ordered. Please include the receipt for the return delivery charge within the package or scan and email us a copy to info@fuunk.co.uk.

Should you wish for us to collect the goods FUUNK reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer which is currently £10 per parcel.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

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